How to Talk to an SME

Craig Cardimon - MSG in a Bottle By Craig Cardimon, Senior Technical Writer

Subject Matter Experts (SMEs to the rest of you) are people, too. Terribly, horribly busy people that some of us need to communicate with.

Suppose a technical writer like myself needs to interview an SME about, say, new functionality that has been added to a company application. How would I proceed? Glad you asked! Continue reading “How to Talk to an SME”